Car Accident Repair - Your Legal Rights

KNOW YOUR RIGHTS
Do you really want your car taken miles away to a repairer you don’t know?

Insurance companies arrange accident repairs to keep their own costs down. Does keeping their costs down mean repairing your car cheaply?

What level of service and quality of repair will you receive? Will original manufacturer parts be used or imitation parts? Will your manufacturer's warranty remain intact? Imitation, or non-OE, parts may not fit correctly. They are sometimes provided without surface, or rust, protection. Using non-OE parts will invalidate your manufacturer's warranty.

After your home, your car is probably the most valuable possession you own. You and your family will travel in your motor vehicle at speeds up to 70 mph. don’t accept any compromise in the quality of repair to your car. We will manage your insurance claim, saving you a lot of time and hassle.

You do not have to use the insurer's repairer. Your rights in this area were confirmed by a directive from the Office of Fair Trading issued in 1993.

The following is an extract from an article published in the Daily Telegraph. "Around 75% of all car accidents are controlled by insurers through their call centres. They send policyholders' cars for repairs to "approved" garages that they, the insurers, have chosen to be on their networks. This enables insurers to dictate the level, quality and cost of service to be provided to their own customers." "Consumers might think that insurance company "approval" means that repair shops have the correct skills and equipment to undertake proper and safe repairs. While it is true that repairers have to get the right tick in the box before selection, little of that information pertains to their technical skills and equipment. This is simply not good enough in a world where cars and repair equipment are becoming ever more complex." Your car should be repaired by people you know, in a place you want, for your benefit.

JUST CALL TIM OR JAMES, WITH OVER 70 YEARS OF EXPERIENCE BETWEEN THEM, THEY CAN HELP YOU. 01332 349945

We provide excellent services to our customers in Derby. We offer services such as:

Car spraying

Car body repairs

Car accident repairs

Car scratch removal

Dent removal services

Car accident repairs

Many insurance companies arrange car accident repairs to keep their own costs down. This is done by sending your car to 'approved garages'. It is not necessary that the approved garage knows how to best handle repairs on your car. In this case, does keeping their costs down mean repairing your car on the cheap?

Customer satisfaction

We work with you every step of the way and offer customised services. Our car experts have years of experience in this line of business and offer only the best to our customers. Get your car repaired by people who you know will keep your car as well as you do. Contact us today and we'll be glad to be of service.

Your Rights as a Consumer

You have many rights as a consumer, but most people do not know what they are!

You cannot be denied these rights, so we will make it easy and advise you of your rights with regard to your motor insurance policy.

You have the right to use your own repairer!

The right to use your own repairer is covered under the consumer rights directive 1993, The Association of British Insurer's (A.B.I.) What was the Office of Fair Trade (OFT) the Financial Service Authority(FSA) which is now the FCA and the National Body Repair Association (NBRA/RMI) all agreed that the consumer has the right to choose!

The Consumer rights act 2015 now supercedes it.

Motor Vehicle block exemption regulations ec1400/2002

EU law ensures, for competitive purposes, that every car owner has the right to freely choose any repair shop to provide services and repairs for their vehicle (see the Block Exemption for motor vehicles and the Market Court (2012:13)). Manufacturers are obligated to provide the information necessary for any independent repair shop to be able to perform these repairs and services.

Application part 8 of the Enterprise act for unfair trading regulations 2008

The Consumer Protection for unfair trading regulations 2008 and application 8 of 2002 enterprise act, prohibits unfair commercial practices including agressive "Steerage techniques" and misleading actions, these are action which may materially distort your economic behaviour.

materially distort the economic behaviour means in relation to an average consumer, appreciably to impair the average consumer's ability to make an informed decision thereby causing him to take a transactional decision that he would not have taken otherwise;

2015 Insurance Act also stipulates prior to a contract occuring, the insurer has to make the insured aware that the contract fulfills the demands and needs of the consumer,and any adverse term or condition is brought to the attention of the consumer. This should have no material detriment to the consumer. To advise after the contract has occured any restriction's in the consumers choice, or advise that you seek to reduce your contractural liabilities is a breach of the act.

Do not let the insurance company tell you otherwise!

For car accident repairs, call C.A.R.S - Car Accident Repair Service on

01332 349 945 today